Contact Vmart

Use the same sign-in method and email address you used to create the account, and follow the recovery steps on the sign-in screen.

If you still can’t get in, email support and describe the error you see. You don’t need to sign in to contact us. If your account is suspended, see Safety and appeals below.

Open Settings and choose Delete account: you’re signed out now, and your profile and posts are hidden.

Email support within 30 days to get your account back.

After 30 days, your account is permanently deleted; safety, legal and billing records are kept.

Account deletion

Open My posts and check the post’s status. A post pending review stays hidden until a moderator approves it. A post that wasn’t approved needs an edit before you save it again.

Fix any field the form marks, and check the post against the Community guidelines and Prohibited content rules. If it still won’t publish, email support with the post link and the error message.

My postsCommunity guidelines

Withdraw takes your post off the public site. You have a few seconds to press Undo, and you can Relist it later from My posts.

Remove permanently deletes the post and its photos and cancels its billing. You can’t undo it. A post that’s under review can’t be removed yet.

Email support with the payment date, the amount, the receipt reference and the post link if you have them. Don’t send full card numbers or bank details.

We’ll review your request. Sending one doesn’t guarantee a refund.

No. Vmart isn’t the buyer, seller or guarantor in transactions between users. Check the other party before you pay, and report suspected fraud to us.

Terms

On the post page, choose Report this post. You need to be signed in with a verified email. If you can’t use it, email support with the link, your reason and any evidence. Don’t send passwords or private financial information.

If someone is in immediate danger, contact local emergency services first.

To appeal a hidden post or a suspended account, email support with the decision details and why you’re asking for another review. You can email us even when you can’t sign in.

An independent reviewer handles appeals. A request doesn’t automatically restore a post or an account. Don’t repost to get around a moderation decision.

Yes. Email support with privacy questions or to ask for access to, correction of, or deletion of your information. Requests are subject to applicable law and legitimate security or recordkeeping needs.

Don’t post sensitive information publicly.

Privacy policy